Privacy Policy

1. Who we are

ClickDish is a trading name operated by Cappuccino Studio Ltd, a company registered in England and Wales.

We are the data controller for information collected through this website. This means we decide how and why your personal data is processed.

2. What information we collect

We only collect information you provide to us directly through our contact form. This includes:

• Your name
• Your restaurant, takeaway, or café name
• Your phone number or WhatsApp number

We do not collect sensitive personal data, and we do not collect payment information through this website.

We also collect technical information automatically when you visit the site — see the Cookies and analytics section below.

3. How we use your information

We use the information you submit to:

• Respond to your enquiry about ClickDish
• Contact you to discuss your requirements
• Follow up on any interest you have shown in our services

We will not use your information to send unsolicited marketing without your permission, and we will not sell your data to any third party.

4. Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests — to respond to your enquiry and follow up on your interest in our services. We have assessed that this does not override your rights and interests.
• Consent — for any cookies that require it (see below).

5. Third parties we share data with

We use a small number of trusted third-party services to operate this website:

HubSpot

Our contact form is powered by HubSpot. Information you submit is stored in our HubSpot CRM account. HubSpot is certified under appropriate data protection frameworks. You can read their privacy policy at legal.hubspot.com.

Google Analytics

We use Google Analytics to understand how visitors use our website. This collects anonymised data such as pages visited, time on site, and device type. This only operates with your consent via our cookie banner. You can opt out at any time. Google's privacy policy is available at policies.google.com.

We do not share your personal information with any other third parties unless required to do so by law.

6. Cookies and analytics

Cookies are small files stored on your device when you visit a website. We use the following types:

Strictly necessary cookies

These are essential for the website to function and cannot be switched off. They do not store any personally identifiable information.

Analytics cookies (consent required)

We use Google Analytics cookies to collect anonymised information about how visitors use our site. These cookies are only placed after you give your consent via our cookie banner.

You can withdraw your consent at any time by clicking the cookie settings link in the footer, or by adjusting your browser settings. You can also opt out of Google Analytics tracking across all websites using Google's opt-out tool.

How to manage cookies

Most browsers allow you to control cookies through their settings. Disabling analytics cookies will not affect your ability to use this website.

7. How long we keep your data

We keep enquiry data in our CRM for up to 2 years from the date of your last contact with us. If you become a client, we retain relevant information for the duration of our relationship and for a reasonable period afterwards in accordance with legal and accounting requirements.

You can ask us to delete your data at any time — see Your rights below.

8. Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Objection — object to processing based on legitimate interests
• Portability — request your data in a portable format

To exercise any of these rights, contact us at hello@clickdish.app. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is served over HTTPS, and access to our CRM is restricted to authorised team members only.

No method of transmission over the internet is completely secure. If you have concerns about the security of your data, please contact us.

10. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.